Delivery & Returns

mice1Ireland / UK

Production times for our furniture are 6-12 weeks from the date of order.

Please note that we take the ‘order date’ as the date on which the payment is received. We are able to deliver to any destination around the world and we are able to offer a variety of delivery services. We currently offer FREE DELIVERY of furniture to Irish and UK mainland addresses. If you have selected our white glove premier delivery service, the delivery team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will remove all packaging and dispose of it for you. If the delivery team is assembling a product on site, please allow time for them to assemble the furniture in your home. All deliveries must be signed for. Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-time quoted, unless a split delivery is requested. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. No items will be dispatched for delivery until payment has been received in full.

Europe / Rest of World

We can arrange shipping to any worldwide destination. We are currently unable to provide a definitive price for delivery of large furniture items to destinations outside of Ireland and Mainland UK . If you would like to order our furniture and live outside of these areas, please contact us and  we will get back to you as soon as possible with shipping options and prices available to you. Due to the unique nature of every shipping quote, this may take a couple of days (excl. weekends and bank holidays) Shipping prices are determined by the size and weight of the items and the final destination. Destinations outside of the EU may be subject to additional taxes and duties for which you, the purchaser will be responsible for. All deliveries must be signed for. International deliveries may be an additional 5-30 days on top of the 6-12 week production time.

Appointing your own courier

Customers may prefer to appoint their own carriers and we are more than happy for you to do this. However, we recommend that you have adequate shipping insurance in place as Bunny & Clyde will not be responsible for any loss or damage to a shipment where the client has appointed their own carrier. We will contact you once the order is ready for your carrier to arrange a collection.

For Further details or if you have any queries, please contact us.

No items will be dispatched for delivery until payment has been received in full.

Returns

Furniture

All Bunny & Clyde furniture is made to order to the specific design and finish chosen by you and sales of Furniture items are FINAL and are therefore not eligible for returns nor refunds. For all furniture orders placed we will accept cancellation of your order within 7 days of it being placed, providing that manufacturing has not commenced, Where manufacturing has commenced we will accept cancellation within the 7 days but may deduct the costs incurred to date from the sums paid by you.

Normal shrinkage, swelling, hairline cracks and minor warping of furniture are to be expected and are not structural defects and are therefore not covered. Our craftsmen try to match grain patterns, but variations will occur and will be evident in your furniture to varying degrees. A variation in grain pattern is not considered defective and is not a reason for returns. Please read more on this under the section ‘CRAFTSMANSHIP.

It is your responsibility to ensure that the furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail. No returns will be accepted as a result of a furniture item not fitting.  Notification of cancellation must be in writing (See Contact us page)

Bedding and Mattress Products / Accessories

If you aren’t satisfied with your bedding, mattresses, or accessories purchased, the items may be returned to us within 14 days of purchase. Should you wish to return any items please contact us in writing (see contact us page) telling us what you want to return and the reason for the return. We will then supply you with a returns reference; this reference must be included in the parcel along with details of the products you are returning. The goods need to be returned in a re-salable condition and in all their original, undamaged packaging. If the product returned is not in a fully re-salable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Mattress or bedding sets that have been taken out of its sealed packaging in which it was delivered cannot be returned for hygiene reasons. You, the customer must pay for any costs associated with returning an item, unless goods have been found to be faulty. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for refund or exchange it they have been damaged through improper care. We recommend you send all returns through a recorded delivery system and maintain the receipt of proof of delivery, as we cannot accept responsibility for parcels lost in transit. We will refund any payments made by you to us as soon as possible and in any event within 30 days of receiving the returned item.