Welcome to our website. We are committed to providing you with quality designer products and Furniture. We use the highest quality materials to execute the designs (with sustainability always top-of-mind) and pay the utmost attention to detail in the construction process to ensure you always receive pieces that will last a lifetime.
THE CONTRACT BETWEEN BUNNY & CLYDE AND YOU
When placing an order through this website, you will have the opportunity to check and correct the details before submitting the order. Once you have submitted your order, you will receive an order acknowledgment. Please note that an order acknowledgment is not an acceptance of your order and acceptance will only be issued once payment has been authorised and received in full. Directly upon receiving payment, we will email you a receipt for your payment along with an order confirmation. Acceptance of your order along with payment will result in a legally binding contract between us. We reserve the right to decline all or part of the order and should this occur, we will email you with these details and return any payments made by you to us.
All of our furniture items are made to order, and we require 100% payment upfront to guarantee and secure the production time to make your furniture. For orders in excess of €1000.00 we will accept a 60% non-refundable deposit with the balance due upon completion. No goods will be released or delivered without payment in full. Lead times for production are typically 6-12 weeks for all furniture items. Payment can be made through our Online Secure Payment System where we accept most major credit cards and debit cards: If however, you would prefer to arrange an order over the telephone, you can do this by calling us on +353 (0) 64 664 6047 during normal office hours Monday to Friday.
We also accept cheques (Irish cheques only) as well as bank transfers. If you would like to pay by cheque or bank transfer, please contact us by telephone or email for details. Orders paid for with a cheque or Bank transfer will only be processed once the funds have cleared our bank account. You will receive notification once this has happened. All credit card and debit cardholders are subject to validation checks and authorisation by the card issuer. We will not be held liable for any delays or inconvenience caused should your card issuer refuse authorisation of payment. All credit and debit card payments that are made on our website are protected by a secure encrypted connection and we do not store any card details once payment has been processed.
All prices and charges on this website are shown in Euros (€) and payment made in foreign currencies will be converted at the prevailing current exchange rate. Prices are inclusive of VAT at the standard Irish rate of 23%. Prices on this website EXCLUDE delivery charges. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
IRELAND / UK
Production times for our furniture are 6-12 weeks from the date of order.
Please note that we take the ‘order date’ as the date on which the payment is received. At checkout, there are various delivery options available to you. If you have selected our premier white glove delivery service, the delivery team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will remove all packaging and dispose of it for you. If the delivery team is assembling a product on site, please allow time for them to assemble the furniture in your home. All deliveries must be signed for. Where multiple items have been ordered, we will endeavor to deliver them all together by the longest lead-time quoted, unless a split delivery is requested. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. No items will be dispatched for delivery until payment has been received in full.
EUROPE/REST OF THE WORLD
We can arrange shipping to any worldwide destination. We are currently unable to provide a price for delivery of large furniture items to destinations outside of Ireland and Mainland UK at checkout. If you would like to order our furniture and live outside of these areas, please contact us and we will get back to you as soon as possible with shipping options and prices available to you. Due to the unique nature of every shipping quote, this may take a couple of days (excl. weekends and bank holidays) Shipping prices are determined by the size and weight of the items and the final destination. Destinations outside of the EU may be subject to additional taxes and duties for which you, the purchaser will be responsible for. All deliveries must be signed for. International deliveries may be an additional 5-30 days on top of the 6-12 week production time depending on the type of delivery method you have opted for.
APPOINTING YOUR OWN COURIER
Customers may prefer to appoint their own carriers and we are more than happy for you to do this. However, we recommend that you have adequate shipping insurance in place as Bunny & Clyde will not be responsible for any loss or damage to a shipment where the client has appointed their own carrier. We will contact you once the order is ready for your carrier to arrange a collection.
For Further details or if you have any queries, please contact us.
No items will be dispatched for delivery until payment has been received in full.
ACCESS TO THE DESTINATION ROOM
It is your responsibility to ensure that the furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail. No returns will be accepted as a result of a furniture item not fitting.
Even though items are packaged extremely carefully and properly, transit-related damage can occur. All Bunny & Clyde shipments are insured (excludes orders sent using your own courier). When an order arrives, please inspect it carefully and notify us within 24 hours of any damage as thereafter, you become the owner of the goods and accept liability for any loss or damage. If you notice any damage to the boxes or items inside the boxes, please notify us immediately (within 24 hours) via email at firstname.lastname@example.org for further instructions. Claims will require original packaging and the following digital photos:
- A picture of the complete outside of the box, clearly showing the parcel label
- A picture of the opened box, clearly showing the content and the interior packing
- A picture of the complete size of the article
- A detailed picture (close-up) of the concrete damage of the article.
We will do everything we can to assist you with your claim.
All Bunny & Clyde furniture is made to order to the specific design and finish chosen by you. Accordingly these are goods made to your specification and the normal cancellation rights under Ireland’s and the EU’s Distance Selling Regulations do not apply. For all furniture orders placed we will accept cancellation of your order within 7 days of it being placed, providing that manufacturing has not commenced, Where manufacturing has commenced we will accept cancellation within the 7 days but may deduct the costs incurred to date from the sums paid by you.
Normal shrinkage, swelling, hairline cracks and minor warping of furniture are to be expected and are not structural defects and are therefore not covered. Our craftsmen try to match grain patterns, but variations will occur and will be evident in your furniture to varying degrees. A variation in grain pattern is not considered defective and is not a reason for returns. Please read more on this under the section ‘CRAFTSMANSHIP’.
It is your responsibility to ensure that the furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail. No returns will be accepted as a result of a furniture item not fitting. Notification of all cancellations must be in writing (See Contact us page)
Bedding and Mattress Products / Accessories
If you aren’t satisfied with your bedding, mattresses, or accessories purchased, the items may be returned to us within 14 days of purchase. Should you wish to return any items please contact us in writing (see contact us page) telling us what you want to return and the reason for the return. We will then supply you with a returns reference; this reference must be included in the parcel along with details of the products you are returning. The goods need to be returned in a re-salable condition and in all their original, undamaged packaging. If the product returned is not in a fully re-salable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Mattress or bedding sets that have been taken out of its sealed packaging in which it was delivered cannot be returned for hygiene reasons. You, the customer must pay for any costs associated with returning an item, unless goods have been found to be faulty. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for refund or exchange it they have been damaged through improper care. We recommend you send all returns through a recorded delivery system and maintain the receipt of proof of delivery, as we cannot accept responsibility for parcels lost in transit. We will refund any payments made by you to us as soon as possible and in any event within 30 days of receiving the returned item.
CANCELLATION BY US
We reserve the right not to accept any order request if: We are unable to deliver to your area for whatever reason; One or more of the goods ordered was incorrectly described or priced on the website; The payment transaction was not authorised. If we do cancel your contract we will notify you by e-mail and we will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
DESIGN SPECIFICATION AND SUBSTITUTE GOODS
Slight overall changes to the design or size of products, as well as the specification of timber, finishes, fabrics and other goods may be subject to change over time. In particular timber being a natural product, it has natural colour variations. Accordingly, all furniture may look, feel and perform differently. We reserve the right to change details within the design of our products without notice to you unless these changes effectively result in a significantly different product. If these changes result in a significantly different product, we will invite you to select an alternative product or give you the option to cancel your order for a full refund. Occasionally we may not be able to supply the fabric or finish you have chosen. In such cases we will notify you of this and invite you to select an alternative. In the event that you choose not to select an alternative, you may cancel your order and any sums paid by you will be refunded as soon as possible but in any event within 30 days of your cancellation notification.
Unless we are prevented by law: if the goods we deliver are not what you ordered, or are damaged or defective, or if the delivery is of an incorrect quantity, you should notify us in writing at our contact address within ten working days of the delivery of the goods in question otherwise we shall have no liability to you. If you notify us of a problem under this condition our only obligation will be, at our option: To make good any shortage or non-delivery; To replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) how so ever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question where there is a liability.
Bunny & Clyde offers a 5-year limited guarantee on its nursery furniture products, available to domestic users only. This guarantee covers the material element of our furniture items from material, design, or manufacturing defect. In the unlikely event of a product defect or failure, Please notify us in writing as soon as possible (see contact us page). We reserve the right to make an inspection of the product(s) or part(s) to determine if there is indeed any fault. Subject to the terms of the guarantee Bunny & Clyde will provide, free of charge within the first two years from the date of purchase the repair of product(s) or part(s), or, replacement product(s) or part(s) at no additional cost to the purchaser. After two years from the date of purchase, the guarantee covers replacement parts only and the original retail purchaser will be responsible for any labour, packing, shipping and or transportation costs that may be incurred. The terms of this guarantee are detailed below; * Bunny & Clyde will endeavour to repair any faulty product(s) or part(s) before any exchanges are made* In the event of a product discontinuation the company reserves the right to offer a suitable alternative product(s) or part(s) * The guarantee is limited to the original purchaser and cannot be transferred. * Purchaser must provide original receipt. * All products must be fitted and assembled in accordance with the assembly instructions provided using the parts provided * The furniture should be subject to normal domestic use only. Items should not be exposed to extremes of heat, moisture or located in poorly ventilated areas (mechanical extraction should be fitted) * Adequate care and maintenance should be carried out in accordance with the care and maintenance instructions. * Any claim relating to this guarantee should be received at the office address (See contact us page), clearly stating details of the product(s) and the defect. * The provisions of this guarantee do not affect the customer’s rights.
* All products not manufactured by the company or not part of the material element of the furniture i.e. Hardware components (hinges, locks etc.) And finishes – these items only carry a 12-month guarantee from date of purchase. * Where components are rendered defective as a result of improper or negligent use. * Any deterioration as a result of what would be deemed to be normal wear and tear. * Product colour variation. *Naturally occurring characteristics of wood that are not considered defective * Instances where the products have been stored or assembled incorrectly *Products that were at any time used as a floor sample or display model. * The company is not given a reasonable opportunity to examine the defective item.
While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
COMPLAINTS AND REMARKS
If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the “Contact Us” page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
In order to be eligible to enter into a contract with us to purchase goods through the website you must: *Provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number; *Be over the age of 18.
These terms and conditions shall be governed by and construed in accordance with Irish law and you hereby agree to be subject to the jurisdiction of the Courts of Ireland.
DATA PROTECTION AND PRIVACY
INTELLECTUAL PROPERTY RIGHTS
The content of this Website is © Bunny & Clyde. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us.
Bunny & Clyde is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Bunny & Clyde makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Bunny & Clyde howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither Bunny & Clyde, nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website.
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Bunny & Clyde accepts no liability for any information or content contained in external third party websites which link to or from this Website. Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.