MADE TO ORDER
Manufacturing lead times for our furniture is approximately 6-12 weeks from the date of order.
Please note that we take the ‘order date’ as the date on which the payment is received.
WE DELIVER WORLDWIDE!
Unless otherwise requested or confirmed by us, all furniture items for export orders are packed in special plywood crates to keep your precious cargo safe and sound on its’ journey to its’ new forever home.
All deliveries must be signed for. Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-time quoted, unless a split delivery is requested. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. No items will be dispatched for delivery until payment has been received in full.
Ireland / UK / Europe
Orders being delivered within Ireland, the UK, and the European Union are subject to VAT at the prevailing Irish VAT rate of 23%. As we pack our furniture in crates and place them on pallets, the most economical delivery option is Kerbside. This means you will need to carry your furniture into your home. However, if you wish to avail of a white glove service where the courier brings the furniture into your home and removes all packaging, please do contact us at the time of ordering and we will gladly obtain a quote for you for this service. Due to the unique nature of every shipping quote, this may take a couple of days (excl. weekends and bank holidays)
Rest of the World
Shipping prices are determined by the size and weight of the items and the final destination. Destinations outside of the EU will not be liable to pay Irish VAT at the prevailing rate of 23%. However, they may be subject to additional taxes and duties set by the authorities in your specific country. The courier will charge these fees directly to you. As we pack our furniture in crates and place them on pallets, the most economical delivery option is Kerbside. This means you will need to carry your furniture into your home. However, if you wish to avail of a white glove service where the courier brings the furniture into your home and removes all packaging, please do contact us at the time of ordering and we will gladly obtain a quote for you for this service. Due to the unique nature of every shipping quote, this may take a couple of days (excl. weekends and bank holidays)
Using your own Courier
Customers may prefer to appoint their own carriers and we are more than happy for you to do this. However, we recommend that you have adequate shipping insurance in place as Bunny & Clyde will not be responsible for any loss or damage to a shipment where the client has appointed their own carrier. We will contact you once the order is ready for your carrier to arrange a collection.
For Further details or if you have any queries, please contact us.
No items will be dispatched for delivery until payment has been received in full.
Please note that as we make our furniture to order, all furniture orders are final and no returns will be accepted and no refunds will be issued unless we have provided you with a faulty item. Please read our Terms and Conditions
We will accept cancellation of your order within 7 days of it being placed, if manufacturing has not commenced, where manufacturing has commenced we will accept cancellation within the 7 days but may deduct the costs incurred to date from the sums paid by you. All cancellations must be in writing. Notification of cancellation should be sent to Bunny & Clyde, Rossacoosane, Kenmare, Co Kerry, Republic of Ireland OR emailed to email@example.com
It is your responsibility to ensure that the furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. Should you have any concerns over access, then please note them on the comments box on the order or contact us by email. No returns will be accepted as a result of a furniture item not fitting.
Normal shrinkage, swelling, hairline cracks and minor warping of furniture are to be expected and are not structural defects and are therefore not covered. Our craftsmen try to match grain patterns, but variations will occur and will be evident in your furniture to varying degrees. A variation in grain pattern is not considered defective and is not a reason for returns. Please read more on this under the section ‘CRAFTSMANSHIP’.
Bedding and Mattress Products / Accessories
If you aren’t satisfied with your bedding, mattresses, or accessories purchased, the items may be returned to us within 14 days of purchase. Should you wish to return any items please contact us in writing telling us what you want to return and the reason for the return. We will then supply you with a returns reference; this reference must be included in the parcel along with details of the products you are returning. The goods need to be returned in a re-saleable condition and in all their original, undamaged packaging. If the product returned is not in a fully re-salable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Mattress or bedding sets that have been taken out of its sealed packaging in which it was delivered cannot be returned for hygiene reasons. You, the customer must pay for any costs associated with returning an item, unless goods have been found to be faulty. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for refund or exchange it they have been damaged through improper care. We recommend you send all returns through a recorded delivery system and maintain the receipt of proof of delivery, as we cannot accept responsibility for parcels lost in transit. We will refund any payments made by you to us as soon as possible and in any event within 30 days of receiving the returned item.
Even though items are packaged extremely carefully and properly, transit-related damage can occur. All Bunny & Clyde shipments are insured (excludes orders sent using your own courier). When an order arrives, please inspect it carefully and notify us within 24 hours of any damage as thereafter, you become the owner of the goods and accept liability for any loss or damage. If you notice any damage to the boxes or items inside the boxes, please notify us immediately (within 24 hours) via email at firstname.lastname@example.org for further instructions. Claims will require original packaging and the following digital photos:
- A picture of the complete outside of the box, clearly showing the parcel label
- A picture of the opened box, clearly showing the content and the interior packing
- A picture of the complete size of the article
- A detailed picture (close-up) of the concrete damage of the article.
We will do everything we can to assist you with your claim.