Terms and Conditions

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Welcome to our Bunny & Clyde. We are committed to providing you with beautifully designed products and Furniture. We use the highest quality materials to execute the designs (with sustainability always top-of-mind) and pay the utmost attention to detail in the construction process to ensure you always receive pieces that will last a lifetime.

We appreciate your business and value you as a Bunny & Clyde customer. Please take a few moments to review our terms and conditions. Continuing to browse and use this website and or your purchase of products from us constitutes your agreement to follow these terms and conditions and be bound by them.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. You may not create a link to this website from another website or document without Bunny & Clyde’s prior written consent.

THE CONTRACT BETWEEN BUNNY & CLYDE AND YOU

When placing an order through this website, you will have the opportunity to check and correct the details before submitting the order. Once you have submitted your order, you will receive an order acknowledgment. Please note that an order acknowledgment is not an acceptance of your order and acceptance will only be issued once payment has been authorised and received in full. Directly upon receiving payment, we will email you a receipt for your payment along with an order confirmation. Acceptance of your order along with payment will result in a legally binding contract between us. We reserve the right to decline all or part of the order and should this occur, we will email you with these details and return any payments made by you to us.

An order may also be placed by emailing us. The same order acknowledgements and confirmations shall apply.

PAYMENT

All of our furniture items are made to order. We require payment upfront to guarantee and secure the production time to make your furniture.

100% Payment Upfront

All orders under €1000.00 require 100% payment upfront.

Deposits on orders

For orders in excess of €1000.00 we will accept a 30% non-refundable deposit with the balance due upon completion. No goods will be released or delivered without payment in full. Lead times for manufacturing our furniture pieces are typically 6-12 weeks.

Accepted Payment Types

Payment can be made through our Online Secure Payment System where we accept most major credit cards and debit cards: If however, you would prefer to arrange an order over the telephone or via email, you can do this by calling us on +353 (0) 64 664 6047 during normal office hours Monday to Friday (time zone GMT+1 ) or emailing info@bunnyandclyde.ie Credit card and debit cardholders are subject to validation checks and authorisation by the card issuer. We will not be held liable for any delays or inconvenience caused should your card issuer refuse authorisation of payment. All credit and debit card payments that are made on our website are protected by a secure encrypted connection and we do not store any card details once payment has been processed.

We also accept bank transfers. If you would like to pay by bank transfer, please contact us by telephone or email for details.

All prices and charges on this website are shown in Euros (€) and payment made in foreign currencies will be converted at the prevailing current exchange rate. Prices include VAT at the standard Irish rate of 23%. Prices unless otherwise stated on this website EXCLUDE delivery charges. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

SHIPPING / DELIVERY TERMS

Production times for our furniture are 6-12 weeks from the date of order. Please note that we take the ‘order date’ as the date on which the payment is received.

We can arrange shipping to any worldwide destination. All items delivered within Ireland, the UK and the European Union shall include Irish VAT at the prevailing rate of 23%. Destinations outside of Ireland and the EU may be subject to additional taxes and duties for which you, the purchaser will be responsible for.

Shipping prices are determined by the size and weight of the items and the final destination.  All deliveries must be signed for. International deliveries may be an additional 5-30 days on top of the 6-12 week production time depending on the type of delivery method you have opted for.

For further details regarding delivery OR if you would like to make a return on an item, please read our Delivery and Returns Policy

No items will be dispatched for delivery until payment has been received in full.

RETURNS

Furniture

All Bunny & Clyde furniture is made to order to the specific design and finish chosen by you. Accordingly these are goods made to your specification and the normal cancellation rights under Ireland’s and the EU’s Distance Selling Regulations do not apply.

We will accept cancellation of your order within 7 days of it being placed, if manufacturing has not commenced. Where manufacturing has commenced we will accept cancellation within the 7 days but may deduct the costs incurred to date from the sums paid by you. All cancellations must be in writing. Notification of cancellation should be sent to Bunny & Clyde, Rossacoosane, Kenmare, Co Kerry, Republic of Ireland OR emailed to info@bunnyandclyde.ie

It is your responsibility to ensure that the furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering. Should you have any concerns over access, then please note them on the comments box on the order or contact us by email. No returns will be accepted as a result of a furniture item not fitting.

Normal shrinkage, swelling, hairline cracks and minor warping of furniture are to be expected and are not structural defects and are therefore not covered. Our craftsmen try to match grain patterns, but variations will occur and will be evident in your furniture to varying degrees. A variation in grain pattern is not considered defective and is not a reason for returns. Please read more on this under the section CRAFTSMANSHIP

Bedding and Mattress Products / Accessories

If you aren’t satisfied with your bedding, mattresses, or accessories purchased, the items may be returned to us within 14 days of purchase. The goods need to be returned in a re-saleable condition and in all their original, undamaged packaging. If the product returned is not in a fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Mattress or bedding sets that have been taken out of its sealed packaging in which it was delivered cannot be returned for hygiene reasons. You, the customer must pay for any costs associated with returning an item, unless goods have been found to be faulty. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for refund or exchange it they have been damaged through improper care. We recommend you send all returns through a recorded delivery system and maintain the receipt of proof of delivery, as we cannot accept responsibility for parcels lost in transit. We will refund any payments made by you to us as soon as possible and in any event within 30 days of receiving the returned item.

CANCELLATION BY US

We reserve the right not to accept any order request if: We are unable to deliver to your area for whatever reason; One or more of the goods ordered was incorrectly described or priced on the website; The payment transaction was not authorised.

If we do cancel your contract we will notify you by e-mail and we will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered

DESIGN SPECIFICATION AND SUBSTITUTE GOODS

Slight overall changes to the design or size of products, as well as the specification of timber, finishes, fabrics and other goods may be subject to change over time. In particular timber being a natural product, it has natural colour variations. Accordingly, all furniture may look, feel and perform differently. We reserve the right to change details within the design of our products without notice to you unless these changes effectively result in a significantly different product. If this becomes the case, we will invite you to select an alternative product or give you the option to cancel your order for a full refund. Occasionally we may not be able to supply the fabric or finish you have chosen. In such cases we will notify you of this and invite you to select an alternative. In the event that you choose not to select an alternative, you may cancel your order and any sums paid by you will be refunded as soon as possible but in any event within 30 days of your cancellation notification.

LIABILITY

Unless we are prevented by law: if the goods we deliver are not what you ordered, or are damaged or defective, or if the delivery is of an incorrect quantity, you should notify us in writing at our contact address within ten working days of the delivery of the goods in question otherwise we shall have no liability to you.

If you notify us of a problem under this condition our only obligation will be, at our option: To make good any shortage or non-delivery; To replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) how-so-ever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question where there is a liability.

GUARANTEE

Bunny & Clyde offers a 5-year limited guarantee on its nursery furniture products. This is only available to domestic users if you have purchased directly through Bunny & Clyde. This offer is not extended to purchases made through third party retailers.

For further details, please contact us, or read more on the section under Guarantee

UNFORESEEN CIRCUMSTANCES

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

COMPLAINTS AND REMARKS

If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the Contact Us page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

CONTRACTUAL CAPACITY

In order to be eligible to enter into a contract with us to purchase goods through the website you must: *Provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number; *Be over the age of 18.

LAW

These terms and conditions shall be governed by and construed in accordance with Irish law and you hereby agree to be subject to the jurisdiction of the Courts of Ireland.

DATA PROTECTION AND PRIVACY

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679 of the European Parliament and of the Council (27.04.2016) on the protection of private persons with regard to the processing of personal data and on the free movement of such data)

You can read more about how we use and treat your information in our Privacy Policy, the terms of which you acknowledge and agree to be bound by.

ENTIRE AGREEMENT

These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

INTELLECTUAL PROPERTY RIGHTS

The content of this Website is © Bunny & Clyde. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us.

Disclaimer

Bunny & Clyde is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Bunny & Clyde makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Bunny & Clyde howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither Bunny & Clyde, nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Bunny & Clyde accepts no liability for any information or content contained in external third party websites which link to or from this Website. Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.